https://doi.org/10.4081/jbr.2022.10302
Study of factors affecting the performance evaluation of Iranian health centers
Submitted: November 27, 2021
Accepted: March 3, 2022
Published: March 8, 2022
Accepted: March 3, 2022
Abstract Views: 1310
PDF: 303
Publisher's note
All claims expressed in this article are solely those of the authors and do not necessarily represent those of their affiliated organizations, or those of the publisher, the editors and the reviewers. Any product that may be evaluated in this article or claim that may be made by its manufacturer is not guaranteed or endorsed by the publisher.
All claims expressed in this article are solely those of the authors and do not necessarily represent those of their affiliated organizations, or those of the publisher, the editors and the reviewers. Any product that may be evaluated in this article or claim that may be made by its manufacturer is not guaranteed or endorsed by the publisher.
Authors
Organizations urgently need evaluation in order to be aware of the desirability and quality of their activities, especially in complex and dynamic environments. The aim of this study was to determine the effective factors on the performance evaluation of Iranian health centers in 2020. This study was a cross-sectional study conducted on 88 managers, deputies, physicians, and experts working in the headquarters of health deputy and health centers of the township in Ahvaz (Khuzistan province, Southwest of Iran), Lorestan, and Ilam (West of Iran) provinces. We used two questionnaires to collect data. The first included demographic variables and the second was a researcher-designed questionnaire to determine the effective factors on the performance evaluation of health centers. Finally, Univariate and Multivariable Linear Regression model was used for data analysis by SPSS 24 software. The number of men was 50%. The most people were in the age group of 41-45 and 46-50 years with 23.9% and 30.7%, respectively, and the factors of planning was β= 0.122. Resource management β=0.119, combined index (β=0.200), information technology (β=0.132), customer satisfaction (β=0.327), education and empowerment (β=0.191), dealing with the crisis (β=0.344), committees, working groups (β=0.223), research and creativity (β=0.216) were in order the most important predictors of performance evaluation in Iranian health centers. All of the above factors are important predictors for performance evaluation in health centers. Therefore, paying attention to these factors in the performance evaluation of Iranian health centers seems to be necessary.
Mahmoodi J, Pourreza N, Torbati A. A template for identifying key performance indicators using a balanced scorecard and system dynamics. J Polic Organiz Develop 2012 9:29-48.
Guerra-López IJ. Performance evaluation: Proven approaches for improving program and organizational performance: John Wiley & Sons; 2008; pp. 320.
Rojuee M, Ramezani M, Hesari MR, et al. Designing Performance Evaluation Indicators by Using AHP and BSC Approaches (Case of Study: Social Security Organization of Mashhad). Soc Welfare 2017;17:133-60.
World Health Organization. The world health report 2002: reducing risks, promoting healthy life 2002. Available from: https://apps.who.int/iris/handle/10665/67454
Sadeghi Bazargani H, Arshi SH, Mortaza Zadeh AA, et al. Health Status among Migrant Tribes (Ashayer) of Ardabil Province. J Ardabil Uni Med Sci 2005;5:150-9.
Dargahi H, Darrudi AR. Performance assessment of health care centers in South Tehran Health Network. Managt Strat Health Sys 2019;3:264-75.
Miraki T, Rezaei S, Jahanmehr N, et al. Assessment of performance of the hospitals of Kurdistan University of Medical Sciences by use of Pabon Lasso Model (2007-2011). Sci J Kurdistan Uni Med Sci 2014; 19:114-23.
Nikpeyma N, Abed-Saeedi J, Azargashb E, et al. A review of nurses' performance appraisal in Iran. J Health Prom Manag 2014;3:74-83.
Stewart LJ, Lockamy A. Improving competitiveness through performance-measurement systems: An integrated performance-measurement system can improve competitiveness by meshing the organization's long-term goals with its day-to-day clinical and administrative functions. Healthcare Financ Manag 2001;55:46-51.
Witter S, Toonen J, Meessen B, et al. Performance-based financing as a health system reform: mapping the key dimensions for monitoring and evaluation. BMC Health Serv Res 2013;13:1-10.
DOI: https://doi.org/10.1186/1472-6963-13-367
Maleki MR, Nasrollahpour Shirvani SD, et al. Necessity of Reviewing Common Performance Evaluation Methods in Vice-Chancellory for Health of Universities/ Schools of Medical Sciences in Iran Using Excellence Models. Hakim Health Sys Res 2011;14:50-6.
Karimi A MM, Nasiripour A, Khorshidi A. The Effectiveness of Supportive Supervision Training on Supervisory Teams’ Performance in Health Centers in Ilam Province. Sci J Ilam Uni Med Sci 2014;22:165-70.
Hashemian M, Ferdosi M, Moeinipoor M, et al. Efficiency Evaluation and Comparison of Isfahan Provinces Hospitals Before and after the Reform in Health System using the Pabon Lasso Model (1391-1394). J Ilam Uni Med Sci 2017;25:186-200.
DOI: https://doi.org/10.29252/sjimu.25.3.186
Goncalves VLM, Lima AFC, Crisitano N, et al. The creation of performance evaluation indicators through a focus group. Revista Latino-Amer de Enfermagem 2007;15:134-41.
DOI: https://doi.org/10.1590/S0104-11692007000100020
Sherman SG, Sherman CV. Total customer satisfaction: a comprehensive approach for health care providers. J Healthcare Qua 2000;22:46.
DOI: https://doi.org/10.1111/j.1945-1474.2000.tb00154.x
Bahrami MA, Vatankhah S, Tabibi SJ, et al. Designing a health system performance assessment model for Iran. Health Inf Manag 2011;8:285-305.
Barati A, Maleki MR, Golestani M, et al. Evaluation of the Performance Management System of the Employees of Amiralmomenin (P.B.U.H) Hospital of Semnan making use of the Balanced Score Card 2005-2006. J Health Admin 2006;9:47-54.
Khangah HA, Jannati A, Imani A, et al. Comparing the health care system of Iran with various countries. Health Scope 2017;6:e34459.
DOI: https://doi.org/10.17795/jhealthscope-34459
Roberts M, Hsiao W, Berman P, et al. Getting health reform right: a guide to improving performance and equity: Oxford University Press; 2003.
Mattke S, Kelley E, Scherer P, et al, Health care quality indicators project: Initial indicators report. OECD Publishing 2006;23-37.
Saltman RB, Ferroussier-Davis O. The concept of stewardship in health policy. Bulletin World Health Organ 2000;78:732-9.
Murray CJ, Evans DB, Evans D. Health systems performance assessment: debates, methods and empiricism: World Health Organization. 2003;1-2.
Banihashemi K, Naeeni S. Experience of Establishing a Society-Based Health Care System: Few Considerations May Lead to So Many Advantages. Int J Healthcare Admin 2006; 4.
DOI: https://doi.org/10.5580/1936
Chang LC. The NHS performance assessment framework as a balanced scorecard approach: Limitations and implications. Int J Public Sector Management. Int J Public Sec Manag 2007;20:101-117.
DOI: https://doi.org/10.1108/09513550710731472
European regional consultation on the world health report 2000," WHO Regional Office for Europe, Denmark 3-4 September 2001. Copenhagen: WHO Regional Office for Europe. Available from: https://apps.who.int/iris/handle/10665/107386
Islam M. Health systems assessment approach: a how-to manual. Health systems assessment approach: a how-to manual. 2007; p. 374.
Nasrollahpour Shirvani SD, Tahmasby B. A review of health systems performance assessment models. Clin Exc 2016;5:98-116.
Frenk J, Murray CJ. WHO assessment of health systems performance. Lancet 2003;361:9377.
DOI: https://doi.org/10.1016/S0140-6736(03)13702-6
Turan AP, Akca SO. The Quality of Life of Children with Precocious Puberty and Healthy Children in Turkey. Am J Health Behav 2021;45:62-70.
DOI: https://doi.org/10.5993/AJHB.45.1.5
Correa-Fernández V, Tavakoli N, Motsenbocker M, et al. Hispanics/Latinos' Cigarette and E-cigarette Use: Behavioral and Self-rated Health. Am J Health Behav 2021;45:95-110.
DOI: https://doi.org/10.5993/AJHB.45.1.8
Corches CL, McBride AC, Robles MC, et al. Development, adaptation and scale-up of a community-wide, health behavior theory-based stroke preparedness intervention. Am J Health Behav 2020;44:744-55.
DOI: https://doi.org/10.5993/AJHB.44.6.1
Matuan A, Palutturi S, Arifin MA, et al. Factors Affecting Provision of Basic Immunization for Infants at Popukoba Health Center, Jayawijaya, Papua. J Natl Sci Biol Med 2021;12:272-9.
Kumar V, Kumar A. Self-reliance in advanced diagnostic imaging for accessible, affordable, and quality health care in India. J Nat Sci Biol Med 2021;12:129.
DOI: https://doi.org/10.4103/0976-9668.262960
Alshiha AA. Quarantine Hotels: Integration between Hospitality and Healthcare Services to Promote Health Behavior and Quality of Life. Am J Health Behav 2021;45:1059-78.
DOI: https://doi.org/10.5993/AJHB.45.6.10
Kamolthip R, Fung XC, Lin CY, et al. Relationships among Physical Activity, Health-Related Quality of Life, and Weight Stigma in Children in Hong Kong. Am J Health Behav 2021;45:828-842.
DOI: https://doi.org/10.5993/AJHB.45.5.3
Chen YT, Holahan CK, Castelli DM. Sedentary Behaviors, Sleep, and Health-related Quality of Life in Middle-aged Adults. Am J Health Behav 2021;45:785-797.
DOI: https://doi.org/10.5993/AJHB.45.4.16
Leman MA, Claramita M, Rahayu GR. Predicting Factors on Modeling Health Behavior: A Systematic Review. Am J Health Behav 2021;45:268-78.
DOI: https://doi.org/10.5993/AJHB.45.2.7
Weaver RH, Jackson A, Lanigan J, et al. Health behaviors at the onset of the COVID-19 pandemic. Am J Health Behav 2021;45:44-61.
DOI: https://doi.org/10.5993/AJHB.45.1.4
Leal IM, Chen TA, Correa-Fernández V, et al. Adapting and evaluating implementation of a tobacco-free workplace program in behavioral health centers. Am J Health Behav 2020;44:820-39.
DOI: https://doi.org/10.5993/AJHB.44.6.7
Cegelka D, Wagner-Greene VR, Newquist J. Health behaviors of funeral directors in the US: a needs assessment. Am J Health Behav 2020;44:864-75.
DOI: https://doi.org/10.5993/AJHB.44.6.10
Hein TC, Muz B, Ahmadi-Montecalvo H, et al. Associations AMONG ACEs, health behavior, and veteran health by service era. Am J Health Behav 2020;44:876-892.
DOI: https://doi.org/10.5993/AJHB.44.6.11
Jatrana S, Crampton P, Richardson K. Continuity of care with general practitioners in New Zealand: results from SOFIE -Primary Care. N Z Med J 2011;124:16-25.
Muldoon L, Dahrouge S, Hogg W, et al. Community orientation in primary care practices: Results from the comparison of models of primary health care in Ontario study. Can Fam Phys 2010;56:676-83.
Shi L, Starfield B, Xu J, et al. Primary care quality: community health center and health maintenance organization. South Med J 2003;96:787-95.
DOI: https://doi.org/10.1097/01.SMJ.0000066811.53167.2E
Bakhshi E, Kalantari R, Salim N. Assessment of Job Performance and its Determinants in Healthcare Workers in Islamabad-e Gharb City based on ACHIVE Model In 2016. Arak Med Uni J 2017;20:1-9.
How to Cite
Amrai , F. ., Mahfoozpour , S. ., Vahdat , S. ., & Hesam , S. . (2022). Study of factors affecting the performance evaluation of Iranian health centers. Journal of Biological Research - Bollettino Della Società Italiana Di Biologia Sperimentale, 95(1). https://doi.org/10.4081/jbr.2022.10302
Copyright (c) 2022 The Authors
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
PAGEPress has chosen to apply the Creative Commons Attribution NonCommercial 4.0 International License (CC BY-NC 4.0) to all manuscripts to be published.