https://doi.org/10.4081/ecj.2009.2.19

Customer satisfaction in the observation unit of the Emergency Room

Vol. 5 No. 2 (2009)
Submitted: 17 February 2013
Accepted: 17 February 2013
Published: 15 April 2009
Abstract Views: 858
PDF: 1575
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Authors

Monica Cirone
lucia.zoppi@pagepress.org
Struttura Complessa di Pronto Soccorso e Osservazione Breve, Ospedale San Paolo, Savona, .
Fiorella Robba
Struttura Complessa di Pronto Soccorso e Osservazione Breve, Ospedale San Paolo, Savona, .
Guglielmo Lagorio
Struttura Complessa di Pronto Soccorso e Osservazione Breve, Ospedale San Paolo, Savona, .
Grazia Guiddo
Struttura Complessa di Pronto Soccorso e Osservazione Breve, Ospedale San Paolo, Savona, .
Roberto Lerza
Struttura Complessa di Pronto Soccorso e Osservazione Breve, Ospedale San Paolo, Savona, .
An investigation on the customer satisfaction is not of easy application in an emergency department. The application of an appropriate procedure implies several problems, which are mainly related to the short time hospitalization of some patients, the severity of some clinical conditions and the differences in the knowledge of heath problems between patients. The Authors report the results of a simple questionnaire that was submitted for a three-months period to patients admitted to the Observation Unit of the Emergency Room. Patients’s comments are considered and discussed by nurses and physicians which are in charge of the Observation Unit.

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Monica Cirone, Struttura Complessa di Pronto Soccorso e Osservazione Breve, Ospedale San Paolo, Savona
Fiorella Robba, Struttura Complessa di Pronto Soccorso e Osservazione Breve, Ospedale San Paolo, Savona
Guglielmo Lagorio, Struttura Complessa di Pronto Soccorso e Osservazione Breve, Ospedale San Paolo, Savona
Grazia Guiddo, Struttura Complessa di Pronto Soccorso e Osservazione Breve, Ospedale San Paolo, Savona
Roberto Lerza, Struttura Complessa di Pronto Soccorso e Osservazione Breve, Ospedale San Paolo, Savona

How to Cite

Cirone, M., Robba, F., Lagorio, G., Guiddo, G., & Lerza, R. (2009). Customer satisfaction in the observation unit of the Emergency Room. Emergency Care Journal, 5(2), 19–23. https://doi.org/10.4081/ecj.2009.2.19

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